Store Policies

WEBSITE DISCLAIMER: This website contains general information about diet, health, and nutrition. None of the information is medical advice, and should not be considered or treated as a substitute for advice from a healthcare professional. If you are considering making any changes to your lifestyle, diet or nutrition, you should consult with your doctor or other healthcare provider before doing so.  Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent any disease.

PRODUCT AVAILABILITY; PRICES; ORDERS:  All purchases through our website are subject to product availability. We may limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, or jurisdiction.  Prices for our products are subject to change, at FLEUR’S discretion. Unless otherwise indicated, prices displayed on our website are quoted in U.S. dollars and are exclusive of shipping charges.  We do not charge, and you are solely responsible, for taxes of any sort.  We reserve the right, in our sole discretion, to refuse orders.  In addition, if we believe an order is false or fraudulent, we reserve the right to inform the relevant authorities.

COUPONS: Coupon codes, including the first order coupon code or any other promotional code cannot be combined with any other coupon code, or any other promotional or wholesale discount.

SHIPPING: We offer free shipping via USPS for all orders via priority mail. USPS shipping days are Monday – Friday. Transit times exclude Sundays and federal holidays. We generally ship all items within 1 or 2 business days of our receipt and acceptance of an order. We ship through U.S. Postal Service, and packages can be tracked through their website.

Expedited shipping rates are calculated at checkout and is handled via UPS. UPS shipping days are Mon-Fri. Most packages will be provided with a USPS or UPS Tracking number, which we include in our customer confirmation emails.

We fill domestic orders via U.S. Postal Service priority mail, which generally results in delivery within 2 to 3 days.  We require a signature at delivery for all orders with a value of $250 or more.  Unless otherwise expressly agreed in writing, any delivery date requested or provided is an estimate only. 

LOST PACKAGES: If a package gets lost in transit FLEUR will not be responsible if the tracking information says the package was “delivered” which means U.S. Postal Service or the courier service successfully delivered the package to the specified address.  If the tracking information says delivered, yet it’s lost anyway, we ask that you check with roommates, family or your neighbor to see if they received the package without telling the intended recipient. 

PACKAGE SENT TO WRONG ADDRESS: If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. When ordering, make sure your shipping address is accurate.

PRODUCT DEFECTS & DAMAGED PACKAGES: We allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren’t notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery.

RETURNS/REFUNDS: We understand that you may need to return a product. Should you feel the need to do so, you have 30 days from the date of purchase to initiate the process. Please send your order back along with a receipt or proof of purchase within 30 days of receiving your product(s). After 30 days, per our return policy, we can no longer offer a refund or exchange. Please contact us at 210-858-9899 or info@fleurbotanicals.com and we will be happy to assist you further.

Limited to one return or exchange per customer. Only purchases up to $100.00 qualify for a refund. We do not take returns based on taste. Please also note, everyone’s experience with CBD is a little different and there’s no guaranteed or standard reaction. It’s also important to understand that you won’t necessarily feel anything when using CBD such as a mental or physical high. 

We typically process approved return/refund requests within 1-2 business days after receipt of the request, the returned product and the proof of purchase.

If your product was purchased through a Fleur Botanicals distributor or retailer, you will need to go back to your original purchase location for any return or exchange.